Kikasha

Mahali mazungumzo na watumiaji yanapoishi: mijadala kwenye kichupo kimoja, kampeni kwenye kingine. Kila mjadala unasema nani alizungumza, mtumiaji, wakala au modeli, na hao watatu hawachanganywi.

Conversations

A thread is a person's messages from the Messenger, answered from here. Every turn carries who wrote it: the end user, a named agent, or the model, and the attribution is a database rule rather than a convention, so an assistant turn can never wear a person's name. Threads are open, snoozed or resolved; replying reopens what needs reopening, snooze parks a thread until a date, assignment names whose it is, and new turns stream in live while the thread is on screen.

Ujumbe uliandikwa wapi

Zamu inayotoka kwa mtu hubeba ukurasa aliouandikia. Chini ya maandishi, mstari hafifu wenye mtindo uleule wa saa ya zamu hutoa mwenyeji na jina la njia, kichwa cha ukurasa kikiwa katika kidokezo chake, na mstari huo hufungua ukurasa huo katika kichupo kipya. Ni zamu inayoingia pekee iliyo nao: wakala na modeli wote hujibu kutoka koni, hivyo ukurasa kwa yeyote kati yao ungeutaja mkondo wa koni badala ya mgeni. Ujumbe uliotumwa kabla mjumbe hajaanza kubeba ukurasa, au kutoka uso usiotuma wowote, hauna tu mstari huo. Kinachohifadhiwa ni jina la njia pekee, kamwe si hoja wala kipande, hivyo tokeni iliyo katika kiungo cha kuweka upya au cha malipo haifiki kikashani kamwe.

Campaigns

A campaign is one message to many people: in-app, email or webhook, targeted at everyone, a cohort or named people. A sent campaign reports its deliveries by outcome, delivered, read, failed and pending, so a send that half-landed reads as exactly that rather than as done.

Proposals

The model's suggestions review where they point rather than on a tab of their own: a reply drafted for a thread waits in that conversation, a suggestion raised by an anomaly sits under that anomaly on Home, and one about a cohort sits on the cohort itself. Each proposal states its action in a sentence with its fields editable in place, plus its rationale; a person approves, adjusts or rejects it, and the decision is recorded with who made it. Nothing a proposal suggests happens without that approval.

Where this meets the API

The concept is the Messaging pillar. On the wire: threads are conversations and conversationThread, answered through replyToConversation, setConversationStatus and assignConversation, with live turns on the conversationTurns subscription; campaigns are messages and composeMessage; proposals are aiProposals with approveProposal, editProposal and rejectProposal (GraphQL reference). The user side of every thread is the Messenger, configured on its settings screen.